Karen Howard, Director of Office of Online Services at IRS, Panelist at The CX Imperative Forum


Karen Howard, Director of Office of Online Services at IRS, Panelist at The CX Imperative Forum

With more than 40 years of expertise in the industry, Karen Howard takes a step forward to participate in the Potomac Officers Club’s event. Read on and learn more about the IRS executive’s early career, industry success, and leadership history.


Don’t miss out on the opportunity to meet Karen Howard as she joins the panelists at the  CX Imperative Forum on January 25, 2024. Reserve your seats here.


Karen Howard, Director of Office of Online Services at IRS, Panelist at The CX Imperative Forum


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  • Date: January 25, 2024, Thursday
  • Time: 7:00-10:00 a.m., Eastern Time Zone
  • Event place: 2941 Restaurant, 2941 Fairview Park Dr, Falls Church, VA 22042


Karen Howard will join the POC’s CX Imperative Forum as one of the panelists. During the discussion, Ms. Howard will share her insights and opinions about the modernization of government services.


The CX Imperative Forum aims to discuss the Executive Order issued by President Joe Biden. The topic scope includes the groundwork for Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government.


Meet the following industry leaders who will participate as speakers and presenters.


  • Dana Chisnell, Executive Director for the Customer Experience Directorate at the Department of Homeland Security (Keynote Speaker)
  • Dr. Shankar Rachakonda, CEO of Radiant Digital (Introducer)
  • Jeffery McLaughlin, Senior Vice President at Radiant Digital (Moderator)
  • Victor Udoewa, OPHDST at Centers for Disease Control and Prevention (Panelist)
  • Karen Howard, Director of Office of Online Services at Internal Revenue Service (Panelist)


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Get to know Karen Howard of IRS


Karen Howard, Executive Director of Head of Office of Online Services at Internal Revenue Service
Image/ LinkedIn


Karen S. Howard joined the Internal Revenue Service’s (IRS) Head of Office of Online Services in 2020 as the Executive Director. Ms. Howard has over four decades of expertise in content management, marketing leadership, and manufacturing and financial services for consumer-direct operations.


At IRS, Ms. Howard guides and oversees a team of 200+ professionals in transforming user experience based on taxpayer feedback and stakeholder needs. With this duty comes the opportunity to streamline paying taxes by providing taxpayers with digital tools, processes, and services through


Among Ms. Howard’s many credentials and certifications include project management, product management, master data management, and human-computer interaction (HCI). Karen graduated with a Bachelor of Science degree from Western Carolina University.


Leadership History


Before joining the IRS, Karen Howard held several leadership positions. It includes her over six years executive position at Tractor Supply Company. She helped the company with its overall business operations for e-commerce and optimized operations for internet expansion.


Ms. Howard also worked with Renfro Corporation as Director. She supported the firm’s strategic team for digital transformation. After working with Renfro, she became the VP for Digital Strategy and Operations at LPL Financial.


Here’s the career chronology of Karen Howard:


  • 2005 – 2008: Manager User Experience at Home Depot
  • 2007 – 2008: Director of Online Merchandising at Phoenix Textiles
  • 2008 – 2012: Manager, Multi-Channel Operations at Tractor Supply Company
  • 2012 – 2015: Director, Multi-Channel Operations at Tractor Supply Company
  • 2014 – 2015: Director, Data Management at Tractor Supply Company
  • 2015 – 2016: Exec. Director of eCommerce at The Mast General Store Inc.
  • 2016 – 2018: Director of Digital Marketing at Renfro Corporation
  • 2018: Director of Digital Operations and Creative Services at Renfro Corporation
  • 2018 – 2019: Director of Digital Operations at Renfro Corporation
  • 2019 – 2020: Vice President of Digital Content Strategy & Operations at LPL Financial
  • 2020 – Present: Executive Director, Head of Office of Online Services at Internal Revenue Service


About IRS


Internal Revenue Service Official Logo
Photo/ Wikimedia


The Internal Revenue Service (IRS) is the income tax department of the United States. IRS oversees the federal tax collection and enforcement operations. It is also the primary body of federal tax law.


IRS focuses primarily on filing income taxes for individuals and corporations. It offers different options for tax payments, including electronic filing, mail-in payments, and in-person payments. 

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