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DIA CIO Releases Strategy to Improve Understanding of Customer Needs


DIA CIO Releases Strategy to Improve Understanding of Customer Needs

The Defense Intelligence Agency Chief Information Office has released a four-year strategy aimed at improving its relationship with intelligence customers

According to DIA CIO Jack Gumtow, a past event speaker for the Potomac Officers Club, the strategy demonstrates the office’s recognition of the need to better understand customer needs, as called out by stakeholders.  

The strategy outlines four goals, which include keeping customer needs at the core of operations and strengthening the skillsets of the office’s workforce to better handle new technologies, C4ISRNET reported

DIA CIO also plans on optimizing core services to provide needed access to networks and information technology tools that customers need to accomplish their missions. Specifically, the office wants to use automation to increase efficiency. 

Another goal outlined in the strategy is making data accessible and valuable for partners. To enhance data access and availability, the DIA CIO intends to break down technical, administrative and cultural barriers that create data silos.

In addition to the goals mentioned, the four-pronged strategy includes the office’s plan to bring in defense intelligence enterprise partners in decision-making processes.

“Our culture will be one that drives decision-making down to the lowest level and gives the workforce the authority they need to execute through collaboration, career mobility, continuous learning, and the ability to use relevant skills across the organization whenever they are necessary,” the strategy stated.

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Tags: C4ISRNET customer needs data access Defense Intelligence Agency DIA Jack Gumtow service omptimization Speaker News