Hitachi Vantara Execs Say AI Will Improve USPS Capabilities

The U.S. Postal Service should take advantage of artificial intelligence to improve operational efficiency, according to an opinion piece written by three Hitachi Vantara Federal officials.

Phil Fuster, Hitachi Vantara Federal chief revenue officer; Pragyansmita Nayak, chief data scientist; and Gary Hix, chief technology officer, all 4×24 members, said in a Federal Times article that AI combines predictive analysis, route optimization and real-time tracking. The executives said the USPS can take advantage of the technologies to improve operations and customer support, especially during high-demand periods like the December holidays.

According to the 4×24 members, AI allows USPS personnel to improve logistics customer support capabilities. It also supports staffing-related tasks, which can improve personnel management, the Federal Times reported Wednesday.

Apart from AI, the USPS adopted cloud computing to improve digital services. In October, Pritha Mehra, USPS chief information officer, said the agency integrated cloud technologies into the Informed Delivery offering, providing customers with parcel arrival information using images.

Mehra said the USPS performed sandboxing to understand how much cloud migration would cost and identify the best cloud provider for the task.