Jeneanne Rae, Customer Experience Leader at Deloitte Consulting

Jeneanne Rae serves as a customer experience specialist at Deloitte Consulting, currently leading the customer strategy practice for the company’s government and public service division. She has trained more than 1,000 practitioners at Deloitte and its client organizations.

Her duties cover the Office of Management and Budget, General Services Administration, Consumer Financial Protection Bureau, Department of Veterans Affairs, Government National Mortgage Association and the Department of Homeland Security.

She has more than 25 years of leadership experience in human-centered design and business strategy, Deloitte said.

Before she joined Deloitte in January 2017, Rae founded and served as the CEO of Motiv Strategies, a consultancy firm focused on customer experience and design capability building.

The firm provided consulting services, service design and customer experience support to Fortune 100, nonprofit and government clients.

Rae previously served as an adjunct professor of new product and service development at Georgetown University’s McDonough School of Business.

She also co-founded a management consulting company called Peer Insight, which specializes in ethnographic research, according to her LinkedIn profile.

Rae earned a Master of Business Administration degree in general management from Harvard Business School and a bachelor’s degree in marketing and finance from the University of Virginia.

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