Opinion: New Voice Technology Could Significantly Improve Disaster Response

Modern voice solutions have an important contribution to the various technologies that first responders use to share information, according to Stacy Schwartz, RingCentral’s vice president of U.S. public sector and education.

Schwartz cited a United Nations finding that platforms like early SMS hurricane warnings can result in up to 30 percent reduction in fatalities. According to the RingCentral executive, voice platforms offer frontline workers the real-time capability of integrating data and information to stay resilient even in the most difficult conditions, Schwartz wrote in an opinion piece in the online magazine StateTech.

Schwartz pointed out that dependable voice systems are mandatory elements in emergency communication. She called for giving frontliners the right voice solutions for them to be effective, as without such digital tools, gaps can result in departmental and geographical disaster responses.

At RingCentral, Schwartz leads the company’s public sector unit in providing unified communications as a service and contact center communication solutions to government organizations and academic institutions, according to her LinkedIn profile.