AI Regulations Need to Keep Pace With Tech Innovations, MuleSoft CTO Says

Rapid innovation outpacing regulation-setting is among the main challenges that government agencies have to overcome when implementing their artificial intelligence strategy, an executive of San Francisco-based software company MuleSoft, said.

David Egts, Mulesoft’s chief technology officer, told Digital First Magazine in an interview that advanced AI models are useless if organizations are not allowed to access them to make informed decisions. Egts, a Potomac Officers Club member, stressed that an effective AI strategy has to make it easy for government agencies to use the technology, otherwise, policy circumvention may result when accomplishing tasks, Digital First Magazine reported Monday.

The MuleSoft CTO added that the public sector is still in the learning stage on how to best apply AI. He suggested that government agencies adopt a low-risk, high-reward culture to narrow the technology gap between the public and private sectors impacting such areas as customer experience and trust.   

Egts cited a MuleSoft survey showing that 86 percent of public sector respondents consider integration hurdles as a challenge to digital transformation. The respondents also indicated cautious optimism on AI’s transformative potential, which may be the result of limited government-certified AI solutions, Egts said.

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