Licensing agreement

Acuity to Resell ServiceNow Licenses to Federal Government Customers

Acuity has signed a new licensing agreement with ServiceNow. Under the agreement, Acuity can resell ServiceNow licenses to customers in the federal government. Eric Lazerson, vice president of Acuity’s Technology Solutions Group, explained that the agreement will enable the company to “ensure that the number and type of licenses our customers purchase reflect the organizational needs and priorities outlined in their strategic IT roadmaps.” The collaboration also continues the delivery of full lifecycle services for the cloud platform, including consulting, development, implementation, and operations and maintenance, Acuity said.

The company has been a ServiceNow partner since 2016. In 2020, the technology consulting firm, which focuses on IT service and business management and application development, joined the ServiceNow Premier Partner Program serving the public sector.

The cloud platform “enables our customers to better serve the public by automating workflows, enabling cross-enterprise information sharing, and optimizing business processes,” said Acuity founder and CEO Rui Garcia.

Acuity announced its expanded partnership with ServiceNow as the latter introduced new tools for enterprises and government agencies. The latest solutions are Service Request Playbook for Public Sector designed to allow government agencies to digitize and automate queries; Automated Service Suggestions, which uses machine learning to perform an automated analysis of an organization’s network traffic and suggest entry points for business-critical services; and Workplace Scenario Planning, which helps reconfigure workspaces.