Argonne National Laboratory Taps NTT Data for IT Support Services

NTT Data has received a contract from the Department of Energy’s Argonne National Laboratory to provide information technology end-user support services.

According to a recent press release, Argonne, a multidisciplinary science and engineering research center, chose NTT Data based on the company’s experience in supporting complex infrastructure programs, its fully integrated managed services and its “true single point of contact” for all end-users.

The contract is valued at $15.4 million, NTT data said.

Under the agreement, the McLean, Virginia-headquartered digital business and IT services provider will work with Argonne to build and mature the laboratory’s IT operations.

NTT Data is also tasked with modernizing the end-user experience and identifying new technologies that drive the most impact while creating project plans that include “extensive training, piloting and roll back procedures.”

The contract also covers program enhancements, which will focus on best practices and process standardization for continuous service improvements across the laboratory.

Additionally, NTT Data staffers will help the DOE’s largest laboratory maintain a “robust workforce development program,” with activities such as cross-training, job rotation and individual development plans.

Argonne specializes in theoretical and applied scientific fields, including particle physics, energy storage technologies, medical technologies and environmental sciences, which all require IT and support services. 

“As a top-tier research lab, Argonne’s unique technology needs can lead to a more complicated IT environment, but NTT DATA is no stranger to atypical IT or complex end-user requests,” according to Tammy McChain, the company’s senior vice president for federal health and civilian programs.

NTT Data looks forward to working with Argonne to drive innovation and enhancements to the laboratory’s IT needs, providing an ability to maintain focus on research and scientific breakthroughs, McChain said in a statement.