Digital workflow

Carahsoft, ServiceNow Join Forces on $250M HHS Support Deal

ServiceNow and Carahsoft Technology have partnered to support the Department of Health and Human Services under a five-year Blanket Purchase Agreement worth $250 million. Carahsoft will implement ServiceNow Technology, Customer, Employee and Creator workflows to add functionality to HSS applications and aid the agency in inventory optimization and waste reduction. Potential benefits for HHS include a streamlined and shortened acquisition process and stabilized prices of ServiceNow licenses for application owners in the agency, ServiceNow said.

According to Jonathan Alboum, ServiceNow’s federal chief technology officer and a Potomac Officers Club member, the platform provides essential assistance as HHS ramps up its digital transformation efforts. Jennifer Pizzillo, an IT vendor management specialist at the agency, said that personnel can leverage ServiceNow to simplify routine processes.

Other federal organizations have recently availed of ServiceNow to enact digital transformation initiatives. The Department of Defense granted Level 5 provisional authorization to the platform’s National Security Cloud offering in April, enabling the migration of sensitive data to Microsoft Azure Government. In December 2021, the Department of the Treasury’s Internal Revenue Service awarded ServiceNow a five-year contract for a proprietary low-code development platform to aid in the merging of multiple legacy systems. Carahsoft and Intact Technology were named as partners in the fulfillment of the deal.