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Digital Modernization

Carahsoft to Resell SuccessKPI’s Contact Center Analytics Platform

Customer experience

Carahsoft to Resell SuccessKPI’s Contact Center Analytics Platform

Carahsoft Technology has inked an agreement to distribute contact center analytics provider SuccessKPI‘s Federal Risk and Authorization Management Program-compliant offerings to the public sector through reseller partners and contract vehicles such as NASA Solutions for Enterprise-Wide Procurement V and National Association of State Procurement Officials ValuePoint.

SuccessKPI provides a cloud-based analytics platform intended to support government agencies’ efforts to modernize their contact centers. Dave Rennyson, CEO and co-founder of SuccessKPI, explained that the platform uses artificial intelligence and machine learning to facilitate a secure customer experience for citizens in such centers, Carahsoft said Wednesday.

Zak Kennedy, Carahsoft’s contact center solutions leader, said his organization and its reseller partners will work to expand public-sector access to AI/ML solutions that have been useful to the private sector.

SuccessKPI’s platform obtained moderate-level FedRAMP authorization in late 2022. The company said its platform has seen use at Maximus to provide advanced reporting capabilities to customers.

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Category: Digital Modernization

Tags: artificial intelligence Carahsoft Technology contact center Dave Rennyson digital modernization SuccessKPI