GSA Promotes Generative AI to Transform Government Services

Robin Carnahan, the U.S. General Services Administration’s administrator, recently said that generative artificial intelligence tools will significantly enhance the quality of government services offered to citizens.

Speaking at the AIScoop’s AITalks event, Carnahan emphasized two key points related to fully embracing AI: acquiring the best possible AI technologies and fostering strong collaboration with industry partners, FedScoop reported.

She also shared that the GSA is developing an acquisition guide to equip agencies with the knowledge to navigate the AI marketplace effectively. The guide will prioritize products with FedRAMP approval, a key security benchmark for cloud services used by the government.

Internally, the GSA is also piloting an AI-powered Login .gov facial recognition system to enhance remote identity verification. The pilot program, one of hundreds that the agency is currently running, prioritizes data security and user privacy, with the GSA pledging to minimize data retention and ensure personal information remains protected and never sold.

Carnahan also highlighted the Technology Modernization Fund as a resource for agencies seeking funding for AI projects.

While acknowledging the challenges associated with large-scale AI adoption, Carnahan remains optimistic about the future of AI in government services. She emphasized the crucial role of collaboration between government and industry in fostering responsible and ethical AI development for the benefit of the American public.