ICF Books Service Agreements to Support SAMHSA Crisis Hotline, Mental Health Programs

Consulting and technology services company ICF has announced five service agreements totaling $24 million from the Substance Abuse and Mental Health Services Administration to support a range of mental health programs, including the 988 Suicide & Crisis Lifeline.

Three of the awards are meant to enhance suicide hotline and reporting systems, ICF said Wednesday.

The company is tasked to provide communications and data visualization support for the 988 Lifeline and evaluate the 988 Lifeline and Crisis Services programs and the Zero Suicide Program. ICF said it will also create a cloud-based data collection and reporting system for the hotline efforts on Amazon Web Services.

Meanwhile, the two other service agreements concern SAMHSA’s substance abuse and mental health programs. One requires ICF to facilitate communications for public awareness and education campaigns such as the National Recovery Campaign, while the other would deliver program monitoring and technical assistance to block grant recipients.

Jennifer Welham, ICF’s senior vice president for health, people and human services, said the agreements expand a more than three-decade partnership with SAMHSA to advance mental health awareness programs.

In 2022, ICF secured a position on a five-year, $1.2 billion indefinite-delivery/indefinite-quantity contract to support SAMHSA’s behavioral health programs.