IRS Seeking Cloud-Based Enterprise Case Management Solution

The U.S. Department of the Treasury is seeking potential suppliers of a cloud-based enterprise case management platform that contains a portfolio of solutions that can meet the needs of the Internal Revenue Service. The platform should be equipped with case management products capable of supporting issue-resolution across all IRS’ lines of businesses, according to a notice posted on G2xchange.

The preferred solution should utilize a commercial off-the-shelf software development platform, it was emphasized. Moreover, the product should give every authorized IRS employee the ability to see the entire range of issues and communications with an entity, quickly resolve concerns cost-effectively, and give visibility to responsible managers, the agency said.

The IRS said that the planned acquisition of a new ECM platform is part of a comprehensive strategy that will enhance taxpayer service, modernize business processes and improve operational efficiency.

The agency said the procurement’s performance work statement will be in the form of a hybrid firm-fixed-price/labor hour acquisition with mission-oriented, event driven performance measures and incentives. As the scope of the work becomes more clearly known and defined, the deal is expected to transition to a firm-fixed-price arrangement, the IRS explained.

The agency said the scope of work includes all efforts to install an enterprise case management development platform. The finished product is expected to absorb the data and functionality contained in the organization’s legacy case management systems in order to “achieve the efficiencies and cost-effectiveness inherent in a standard COTS development platform.”

Because of the large number of individual legacy case management systems whose functionality will be incorporated into the new ECM portfolio of solutions, and due to uncertainties in annual budgets, it is anticipated that the work will be accomplished over a 12-month base period and four option years, the agency said.