USPS Chief Information Officer Says Cloud Helped Deliver Crucial Services to Customers

The U.S. Postal Service’s chief information officer said cloud computing has helped the agency deliver a good digital experience to customers.

Pritha Mehra shared that the USPS adopted cloud technologies early to fit the agency’s business needs and support future decisions. She also said the USPS uses cloud technologies for its Informed Delivery offering, which takes pictures of customers’ mail and informs them of when their packages will arrive.

Mehra said the agency performed sandboxing to understand how much it would cost to migrate Informed Delivery to the cloud and select the best provider for the migration effort, Nextgov/FCW reported.

Cloud adoption and its associated issues have been common topics for interviews across the United States in recent months.

In June, George Chambers, executive director of application and platform solutions at the Department of Health and Human Services, said in a Federal News Network interview that the agency adopted cloud technologies because of the COVID-19 pandemic. In May, U.S. Intelligence Community officials said establishing reliable cloud access is hindered by various factors, including limited governance and the lack of understanding of cloud-related performance and tools.