Patricia Hatter, Chief Customer Officer at Palo Alto Networks

Patricia Hatter is the chief customer officer at Palo Alto Networks, working out of Los Gatos, California. She is a skilled profit and loss manager as well as an executive leader of services, sales, channel partner, operations and information technology organizations, according to her LinkedIn profile.

Hatter further describes herself as a business and operations leader who drives digital transformation for global companies, accelerating their revenue, market position and profitability. Her expertise includes driving large-scale change by developing and implementing creative strategies that boost productivity, speed for new capabilities, employee engagement and customer equity, her profile reveals.

Hatter joined Palo Alto, an American multinational cybersecurity company, in August 2019. She initially joined the company as its senior vice president of global customer services before taking on the CCO role.

Previously, Hatter was SVP and general manager of services at McAfee, where she worked for over seven years. In that role, she helped the company achieve a 50 percent year-on-year growth in 2016. She also helped win the company’s two largest-ever combined product/service deals.

Earlier in her career, Hatter served as vice president of business operations at Cisco Systems. In her six years with the technology company, she helped improve partner profitability and satisfaction, launched a widely adopted customizable partner platform and drove “productivity and quality well into the double digits.”

Hatter earned both her bachelor’s and master’s degrees in engineering from Carnegie Mellon University.