SAIC Tapped to Modernize FAA’s End-User Services Under $378M IDIQ

Science Applications International Corp. has secured a 10-year, $378M single-award, indefinite-delivery/indefinite-quantity contract to modernize the Federal Aviation Administration’s end-user services.

The contract aims to improve user experience for the FAA by addressing tasks, including service desk support, business and administrative systems infrastructure support, training services, and information technology asset management.

The solution to be deployed for the contract will adopt a U-centric approach to providing intelligent and proactive IT support services by delivering automation and predictive analytics in support of the FAA’s business and administrative system users, SAIC said Tuesday.

According to Jeff Raver, vice president and interim general manager for SAIC’s solutions and technology group, embracing automation and a proactive approach enables the company to provide the FAA’s 50K-member workforce with the tools and capabilities they need to be successful.

Among other things, SAIC will also be tasked with improving the FAA’s existing IT process and introducing new IT strategies based on a service-oriented model. The company is also expected to foster a more efficient and effective operation of the Business Partnership Service organization, which operates under the office of FAA’s chief information officer.

Bob Genter, SAIC executive vice president and general manager of the civilian markets group, said he looks forward to leveraging the company’s industry-leading solutions and capabilities to improve the FAA’s user experience.

“We will focus on enriching the FAA’s IT user experience so they can continue to focus on their critical mission: ensuring our airways remain safe, secure, and efficient,” Genter said.

Headquartered in Reston, Virginia, SAIC is an information technology company with a wide range of products that cater to defense, space, civilian and intelligence markets.

SAIC has been tapped for multiple contracts in support of the federal government and the military. The company is prime contractor on the Department of Homeland Security’s Enterprise Acquisition Gateway for Leading-Edge Solutions II contract and the Air Force’s Network-Centric Solutions-2 contract.