Simchah Suveyke-Bogin, Chief Customer Experience Officer at the US Department of Agriculture

Simchah Suveyke-Bogin serves as the chief customer experience officer at the U.S. Department of Agriculture. She works with the department’s agencies and offices in developing customer experience transformation strategies.

Suveyke-Bogin has a track record of implementing user-centric practices to improve the customer experiences offered by the government, USDA said.

Prior to joining USDA in May 2020, she led the Customer Experience Center of Excellence at the General Services Administration’s Technology Transformation Services.

TTS is responsible for improving the government agencies’ public services by applying modern technologies, platforms, processes and software solutions.

In her LinkedIn profile, Suveyke-Bogin said she served as the customer experience specialist and program manager for USA .gov’s contact center services. 

USA .gov is the federal government’s official website and was designed to improve the public’s interaction with government agencies.

The platform supports more than 2 million users each year and is expected to keep critical cross-government information readily accessible.

Suveyke-Bogin previously provided contact center optimization services for the National Cancer Institute’s Office of Communications.

In the said role, she helped implement the center’s technical support infrastructure solutions, change management improvements and quality assurance measures.

Suveyke-Bogin earned a bachelor of science degree from Northeastern University. She currently serves on the American Council for Technology – Industry Advisory Council’s customer experience community of interest board.