Rick Shah

VP, Business Transformation & Total Experience

LMI

Rick has spent nearly 15 years supporting large scale transformation efforts across various markets, with a focus on federal health. He oversees LMI’s business transformation & total experience sub-service line, home to our strategic planning, digital transformation, change management, communications, user experience, and design experts.

Rick specializes in deploying large, cross-functional teams and has spent his career utilizing his subject matter expertise in the areas of business transformation, human-centered design, process improvement, enterprise performance management, program and project management, program evaluation, and data analytics to optimize his customers’ core business operations.

Rick holds a bachelor’s degree in political science from the University of Michigan, Ann Arbor, and a master’s degree in business administration from Georgetown’s McDonough School of Business.

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