US Navy to Roll Out Artificial Intelligence-Based Digital Assistant Amelia in August

Amelia, a conversational artificial intelligence-based digital assistant capable of providing troubleshooting and technical support, will be rolled out by the U.S. Navy beginning in August. The AI chatbot is part of the $136 million Navy Enterprise Service Desk venture awarded to General Dynamics Information Technology in 2021 to help modernize and consolidate over 90 information technology help desks into one central node, C4ISRNET reported.

Amelia can be accessed by sailors, Marines and civilians through phone or text message with the use of a common access card that can be verified through the Global Federated User Directory.

Travis Dawson, GDIT’s chief technology officer for the Navy and Marine Corps sector, said Amelia is capable of answering questions, completing repetitive tasks and sensing frustration in user queries.

Dawson said Amelia is also capable of forwarding to a live agent, a question or problem she cannot fix, such as connectivity woes, locked accounts or other problems traditionally associated with human-to-human interaction.