Utibe Bassey, VP of Customer Experience at Dominion Energy

Utibe Bassey is the customer experience vice president at Dominion Energy, an American electric utility company headquartered in Richmond, Virginia.

Bassey concurrently serves as a council member for NationSwell. As a member of the social impact company, she helps change-makers tackle the nation’s critical issues.

She is also a volunteer mentor for the Ampion West Africa Venture Bus, where she teaches aspiring African startup owners the concepts of business model generation, value proposition, CX design, communication, storytelling and pitching, according to her LinkedIn profile.

Previously, Bassey worked for MetLife. During her six-year stint with the insurance company, she held leadership roles that put her in charge of global operations and CX strategy, transformation and design.

In addition, Bassey had a brief stint as a marketing and communications specialist at LEAP Africa, a nonprofit dedicated to empowering and equipping African leaders with skills and tools for personal, organizational and community transformation.

Earlier in her career, she was a project leader for insurance provider Travelers and an application specialist at SourceMed, which now operates as part of Surgical Information Systems.

Bassey holds a bachelor’s degree in management information systems from Central Connecticut University and a Master of Business Administration degree from the Kellogg School of Management.