Lauren Alexanderson is a human-centered researcher and product designer who has been helping government agencies develop user-driven products and services since 2008. Lauren currently serves as the Deputy Chief Technology Officer – Health Delivery, where she leads health experience design efforts to improve the experience that Veterans, caregivers, and clinicians have when interacting with the VA online. Since joining the VA in September 2017 through the United States Digital Service, Lauren has focused on establishing VA’s Office of the CTO’s human-centered design and research operations practice, leading agile health product teams, and helping VA to accelerate the adoption of high-impact technology solutions. Prior to joining the VA, Lauren spent a decade leading public health projects and initiatives nationally and internationally and two years working with health-focused nonprofit organizations. Lauren holds an M.B.A and a M.A. in Health Communication from Johns Hopkins University and a B.A. from Brown University.