John Sabino, Chief Customer Experience Officer at VMware

John Sabino is a senior vice president and the chief customer experience officer at cloud computing company VMware. He has been holding his leadership position since October 2021.

Sabino oversees the Customer Experience and Success organization, which consists of over 7,000 people worldwide. CXS is a group within the company that is dedicated to supporting customers and partnering with sales and marketing teams to provide the best solutions to clients.

Sabino is experienced in supporting organizations that are undergoing rapid growth and complex transformation, according to his LinkedIn profile.

The industry veteran was an SVP and chief customer officer at software company Splunk Technology before moving to VMware. In this leadership role, he led customer relationships, CX and digital journey while overseeing an organization that generated over $900 million in revenue across the company’s various sectors.

Other leadership roles that Sabino held include SVP and chief operating officer at GE Capital and SVP of commercial operations at NBCUniversal.

He also served in the U.S. Army for five years, where he commanded a tank platoon and multiple battalions.

Sabino holds a master’s degree in marketing and entertainment from the University of Southern California and a bachelor’s degree in systems engineering from the U.S. Military Academy at West Point.

VMware offers cloud, networking, workspace and security products and services to government, education, health care, communications, life sciences, manufacturing and education clients. It is headquartered in Palo Alto, California, and has multiple offices within and outside the U.S.