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Organizations in both the private and public sectors are taking customer experience more seriously. According to Gartner, the number of companies that have a chief customer officer or an equivalent role rose from about 65 percent in 2017 to nearly 90 percent in 2019. The public sector has also long strived to deliver better citizen […]
John Sabino is a senior vice president and the chief customer experience officer at cloud computing company VMware. He has been holding his leadership position since October 2021. Sabino oversees the Customer Experience and Success organization, which consists of over 7,000 people worldwide. CXS is a group within the company that is dedicated to supporting […]
Michelle Punch is chief customer officer at cybersecurity company Forcepoint, working out of Austin, Texas. She is an accomplished customer-focused leader with over 18 years of experience, according to her LinkedIn profile. Punch has an affinity for building talented professional teams and rapidly delivering on key strategies with a focus on competitive disruption and customer […]
Gerri Elliott is an executive vice president and the chief customer and partner officer at networking hardware company Cisco. She has been holding her current leadership role since April 2018. At Cisco, Elliott oversees sales, systems engineering, marketing and channel strategies. She is also a member of the executive leadership team and is responsible for […]
Patricia Hatter is the chief customer officer at Palo Alto Networks, working out of Los Gatos, California. She is a skilled profit and loss manager as well as an executive leader of services, sales, channel partner, operations and information technology organizations, according to her LinkedIn profile. Hatter further describes herself as a business and operations […]
Paul Decker serves as the president of defense and intelligence at Parsons, a company that offers a diverse selection of mission-critical products. The company’s portfolio includes solutions for command and control; data processing and analytics; intelligence, surveillance and reconnaissance; smart infrastructure; and space operations, according to its website. Decker is responsible for leading his business […]
Mary Petryszyn is a corporate vice president and the president of Northrop Grumman‘s defense systems sector. She has been holding this leadership role since January 2020. As corporate VP and defense systems sector president, Petryszyn oversees the delivery of critical technology services, sustainment and modernization, integrated battle command systems, weapons and information systems. She also […]
Jeffrey Lessner is the vice president of defense and intelligence systems at Hughes Network Systems, working out of Upper Marlboro, Maryland. He has over 35 years of leadership experience in executive management, business development, sales, capture management, project management and engineering, according to his LinkedIn profile. During his career, Lessner has led the development, deployment […]
Dave Ziegler is the senior vice president and general manager of defense and intelligence programs at ASRC Federal. He has been holding his current leadership role for over five years. In his current role, he oversees operations, strategy, business development and profit and loss activities for the company’s defense and intelligence elements. He leads over […]
Angela Heise serves as the corporate vice president of defense and intelligence at Microsoft, working out Washington, D.C. She has dedicated the past 20 years to securing enterprises through information technology and advanced cybersecurity programs, having studied computer science and beginning her career in software development, according to her LinkedIn profile. Heise joined Microsoft in […]
